Have a question about a charge from Graded?
You're in the right place. If you spotted a charge from Graded and aren't sure what it's for — or you'd like a refund — our support team will help you sort it out quickly. No long forms, no waiting on hold.
Why am I seeing this charge?
A charge from Graded means a purchase was made with your payment method on graded.com — our digital trading-card platform, where members buy virtual packs to open and add credit to their account.
On your bank or card statement, the charge shows up as HELP.GRADED.COM— that's us. Graded is operated by Arcade Processing LLC.
Don't recognize it? Don't worry. Reach out with the date and amount of the charge and we'll identify exactly what happened.
How can we help?
Live Chat
FastestChat with our support team in real time — it's the quickest way to get answers and resolve a charge.
Email Us
Prefer email? Send us your account email and the charge date and amount, and we'll get back to you within one business day.
escalations@graded.comNeed a refund?
Contacting us directly is the fastest way to get your money back. We review eligible refund requests right away — usually within one business day — which is far quicker than filing a dispute with your bank, and it keeps your card and account in good standing.
We'd rather help you than lose you
Whatever the issue, we want to make it right. Reach out and a real person on our team will take care of you.